Privacy Policy


Last updated: August 19, 2022

This Privacy Policy describes our policies and procedures for the collection, use and disclosure of your information when you use the Website and tells you about your rights to privacy and how the law protects you.

We use your personal data to provide and improve the website. By using the Site, you consent to the collection and use of information in accordance with this Privacy Policy.

Collection and use of your personal data

Types of data collected

Personal data

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally Identifiable Information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, Zip Code, City
  • Usage data


User data

Usage data is collected automatically when you use the website.

Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

When you access the Site from or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you are using, your mobile device's unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends each time you visit our website or when you access the website from or through a mobile device.


Our store is hosted on Shopify Inc. It is an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored via Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Tracking technologies and cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. The tracking technologies used are beacons, tags and scripts to collect and track information and improve and analyze our website.

You can instruct your browser to refuse all cookies or specify when a cookie is sent. However, if you do not accept cookies, you may not be able to use some parts of our website.

Cookies can be "Persistent" or "Session" Cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes listed below:

Necessary / essential cookies

Type: Session Cookies

Administered by: us

Purpose: These cookies are essential to provide you with services available through the website and to allow you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have requested cannot be provided and we only use these cookies to provide you with these services.

Cookies cannot contain harmful files such as virus or other

Cookie policy / Notice acceptance of cookies

Type: Persistent cookies

Administered by:  us

Purpose: These cookies identify whether users have accepted the use of cookies on the website.

Functionality cookies

Type: Persistent cookies

Administered by:  us

Purpose: These cookies allow us to remember the choices you make when using the website, e.g. to remember your login details or language preferences. The purpose of these cookies is to give you a more personalized experience and avoid you having to re-enter your preferences each time you use the website.

Tracking and performance cookies

Type: Persistent cookies

Administered by: third parties

Purpose: These cookies are used to track information about traffic to the website and how users use the website. Information collected through these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these cookies to test new pages, features or new functionality on the website to see how our users respond to them.

Use of your personal data

We may use personal data for the following purposes:

  • To provide and maintain our website , including to monitor the use of our website.
  • How to manage your account: to manage your registration as a user of the website. The personal data you provide may allow you to access various features of the website that are available to you as a registered user.
  • For performance of a contract: developing, enforcing and enforcing the purchase contract for the products, goods or services you have purchased or any other contract with us through the Website.
  • To contact you: To contact you via e-mail or other similar forms of electronic communication, such as a mobile application's push notifications about updates or informational communications related to functionalities, products or contracted services, including the security updates when necessary or reasonable for their implementation.
  • To provide you with news, special offers and general information about other goods, services and events that we offer that are similar to those you have already purchased or inquired about, unless you have opted out of receiving such information.
  • How to manage your requests: To participate and manage your requests to us.


Storage of your personal data

We retain your personal data only for as long as necessary for the purposes described in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also store usage data for internal analysis purposes. User data is generally kept for a shorter period of time, except when this data is used to strengthen security or improve the functionality of our website, or we are legally required to keep this data for longer periods of time.

Transfer of your personal data

Your information, including personal data, is processed at Our operating offices and at all other locations where the parties involved in the processing are located. This means that this information may be transferred to - and maintained on computers located outside of your state, province, country or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information constitutes your agreement to the transfer.

We will take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to any organization or country unless adequate controls are in place, including safeguards for your data and other personal information.

Disclosure of your personal data

Law enforcement

In certain circumstances, we may be required to disclose your personal data if required by law or in response to valid requests from public authorities (eg a court or government agency).

Other legal requirements

We may disclose your personal data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with the website
  • Protect the personal safety of users of the website or the public
  • Protect against legal liability


Security of your personal data

The security of your personal data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Detailed information about the processing of your personal data

Service providers only have access to your personal data to perform their tasks on our behalf and are required not to disclose or use it for any other purpose.


We may use third-party providers to monitor and analyze the use of our website.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the collected data to track and monitor the use of our website. This data is shared with other Google services. Google can use the collected data to contextualize and personalize the ads in its own ad network.

You can opt out of having your activity on the website available to Google Analytics by installing the Google Analytics opt-out add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visitor activity.

For more information about Google's privacy practices, please visit Google's Privacy and Terms webpage: 

Behavioral remarketing

We use remarketing services to advertise on third party websites to you after you have visited our website. We and our third-party vendors use cookies to inform, optimize and display ads based on your previous visits to our website.

Google Ads (AdWords)

Google Ads (AdWords) marketing service is provided by Google Inc.

You can opt out of Google Analytics for display advertising and customize Google Display Network ads by visiting the Google Ads settings page: 

Google also recommends installing the Google Analytics browser add-on - - to your web browser. The Google Analytics Opt-out Browser Add-on allows visitors to prevent their data from being collected and used by Google Analytics.  

For more information on Google's privacy practices, please visit Google's Privacy and Terms webpage: 


Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: 

To opt out of Facebook's interest-based ads, follow these instructions from Facebook: 

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising created by the Digital Advertising Alliance. You can also opt out of Facebook and other participating companies through the Digital Advertising Alliance in the United States , the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe or opt-out using your mobile device settings.     

For more information about the protection of personal data on Facebook, you can visit Facebook's data policy: 

Use, performance and miscellaneous

We may use third-party providers to provide better improvements to our site.

Invisible reCAPTCHA

We use an invisible captcha service called reCAPTCHA. reCAPTCHA is powered by Google.

The reCAPTCHA service may collect information from you and from your device for security purposes.

Information collected by reCAPTCHA is stored in accordance with Google's privacy policy: 

Google Places

Google Places is a service that returns information about places using HTTP requests. It is powered by Google.

Google Places service may collect information from you and from your device for security purposes.

The information collected by Google Places is stored in accordance with Google's privacy policy: 

GDPR privacy

Legal basis for processing personal data under the GDPR

We may process personal data under the following conditions:

  • Consent: You have given your consent to the processing of personal data for one or more specific purposes.
  • Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you and/or for any predetermined obligations thereof.
  • Legal obligations: Processing personal data is necessary to comply with a legal obligation to which we are subject.
  • Vital interests: Processing of personal data is necessary to protect your vital interests or that of another natural person.
  • Public interests: Processing of personal data is related to a task carried out in the public interest or in the exercise of the official authority vested in us.
  • legitimate interests: Processing of personal data is necessary for the purposes of the legitimate interests pursued by  Joyside .


In any case, we will be happy to help clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a legal or contractual requirement or a requirement necessary to enter into a contract.

Your rights under the GDPR

We undertake to respect the confidentiality of your personal data and guarantee that you can exercise your rights.

You have the right under this Privacy Policy and by law, if you are within the EU, to:

  • Request access to your personal data.  The right to access, update or delete the information we hold about you. Whenever possible, you can access, update or request deletion of your personal data directly in the section of your account settings. If you are unable to perform these actions yourself, please contact us to assist you. This also allows you to receive a copy of the personal data we hold about you.
  • Request correction of the personal data we hold about you.  You have the right to have incomplete or inaccurate information we hold about you corrected.
  • Object to the processing of your personal data.  This right exists where we rely on a legitimate interest as the legal basis for our processing and there is something about your particular situation that makes you want to object to our processing of your personal data on this basis. You also have the right to object when we process your personal data for direct marketing purposes.
  • Request deletion of your personal data.  You have the right to ask us to delete or remove personal data when there is no good reason for us to continue processing it.
  • Request the transfer of your personal data.  We will provide you or a third party you have chosen with your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you have originally given us consent to use, or where we used the information to perform a contract with you.
  • Withdraw your consent.  You have the right to withdraw your consent to the use of your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific features of the Site.


Exercising your GDPR data protection rights

You can exercise your rights of access, rectification, cancellation and opposition by contacting us. Please note that we may ask you to confirm your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible.

You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, if you are in the European Economic Area (EEA), contact your local EEA data protection authority.

Links to other websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to the third-party website. We strongly recommend that you review the privacy policy of each website you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of third-party websites or services.

Changes to this Privacy Policy

We may update our privacy policy from time to time. We will notify you of changes by posting the new privacy policy on this page.

We will notify you by email and/or a prominent notice on our website before the change becomes effective and update the "last updated" date at the top of this privacy policy.

You are advised to review this Privacy Policy regularly for any changes. Changes to this Privacy Policy are effective when posted on this page.

Contact us

If you have any questions about this privacy policy, you can contact us:

  • Via e-mail
  • By visiting this page on our website: contact us


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